Returns, Refunds and Exchanges
We thank you for shopping with us, and hope that you are very happy with your purchase, but we understand that you may at some point wish to return an item to us for various reasons. If you do choose to return an item, our aim is to make that process as quick and convenient as possible.
If you want to return an unwanted item when there is nothing wrong with it, please contact us within 14 days of receipt of your purchase. You may know that you are automatically entitled to a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person- unless it’s bespoke or made to measure. The item must be unused and in a resalable condition- we request that you use the original packaging where possible to send the item back to us. You are welcome to arrange shipping yourself, or you can contact us at email@example.com and we will arrange a collection for you. Return shipping charges are £15 per box. We will only arrange collections from addresses in the UK.
If you are returning an item due to a manufacturing fault within 30 days of purchase, we will return or replace the item as appropriate- terms and conditions may apply. We may request that you send us photos or a short video of your fault and/or have your return inspected by the manufacturer where appropriate. Manufacturer faults do NOT include general wear and tear, neglect, accidental damage, carelessness or misuse, modification/alteration, damage to tyres/wheels (punctures and tears), failure to adhere to manufacturer instructions, or use of buggy boards, change bags or other non-approved 3rd party accessories. You must also be the original and only owner of your item. We request that you arrange shipping of your return to us for smaller items, we will refund postage charges up to and including £5.- please send us your receipt for postage and we will refund this charge to you. For larger items we will arrange collection.
If you report a problem after 30 days from the date of receipt, your product will still be under its manufacturer’s warranty and we’ll do our best to help you with any faults you have. Please check your instruction manual or contact us for information about the length of your warranty. We will look at each individual case- repair the product if possible, give you a replacement if it’s not, or issue a refund if we’re unable to do either.
If you have a problem with your item out-with its manufacturing warranty, please get in touch with us, let us know the issue and we’ll contact the manufacturer on your behalf to get a quote for repair/replacement.
Any refunds will be issued less the relevant collection charges once the item has been received back into store. Refunds will be made back via the original payment method and will be processed within 14 days by little peas ltd.
Please email us at firstname.lastname@example.org if you wish to change or cancel your order- we aim to respond to your email within 24 hours. Please include your order number and name when you contact us. If your order has already dispatched, our standard returns procedure will be followed. If you refuse your delivery because you wish to cancel, a collection charge will be applicable.
Orders placed by 12pm are allocated with DPD on a 24hr courier service for dispatch the same day where possible or with Royal Mail 1st Class for smaller items. Orders should arrive with you within 1-2 working days of collection by the courier for shipment. Upon receipt of your order, please check that all items are present and correct, and notify us within 48 hrs of any damages or discrepancies. If you do not contact us within this time, we will conclude that you are satisfied with the receipt of your order as correct and complete and you will be liable for all items in your delivery.
**Please note we do not dispatch or deliver goods on Saturdays, Sundays or on days when our little peas shop in Dunfermline is closed (i.e. public holidays, over Christmas etc.)**
All orders over and including £40. Qualify for FREE shipping to UK Mainland addresses (excludes Islands/Offshore). Orders under this amount total will be charged a flat rate of £4.95 for all UK Mainland Deliveries (excludes Islands/Offshore). All Deliveries to Islands/Offshore addresses will be charged a variable rate based on the current shipping prices of the Courier/Postal Service that we use. Shipping to remote postcodes may take longer.
Nursery Furniture will be dispatched via courier and delivery times can be up to 28 days. We will contact you with a timescale specific to your furniture upon ordering. Furniture is delivered flat-packed and requires assembly.
If you pre-order an item on our website that is out of stock, we will contact you via email to let you know when it arrives with us. Once the item is in stock, the normal delivery timescales and charges apply